Verizon Mobile Email IMAP is broken
Tags: Internet
I have been using Verizon's Mobile Email on my LG Dare for months now. It's not great, but it's useful enough to check my e-mail and respond to important messages when I'm out and about. I connect up to my company Lotus Domino server via IMAP, which synchronizes messages. I could delete messages, move them to folders, and reply.
Some time back, I'm not sure when, I started noticing that when I deleted messages on my phone they weren't getting deleted on the server. It was annoying but not enough to worry about. Until it got really annoying. And until my clients started complaining as well. I resisted calling Verizon technical support, knowing what was going to happen, but eventually I had to do it. I talked to a tech a week ago who actually seemed helpful. He even tried it on a Dare himself using an account I set up for him on my server. Then he disappeared. He didn't do anything and won't respond to e-mail any more.
Take two, I called back today. Several times. Eventually I managed to get through to someone who passed me on to tech support. The guy I talked to said that Mobile Email doesn't work that way - it just downloads messages. Um, it USED to work that way. I mean, c'mon. Then he put me on hold for a while so he could go back to school to learn about e-mail systems and telephones. I doubt he ever heard of Alexander Graham Bell. He's probably still stringing up tin cans. He finally came back and told me there aren't any other settings on my account he can change - I should uninstall and reinstall the application on my phone. Been there, done that. He wasn't listening - it's not my phone, not my server. It's a Verizon thing, and their service is far less useful than it used to be. He's putting in a ticket with some other group but he didn't seem very hopeful. I'm not either.
Is there anything more frustrating than dealing with these companies...? When is my contract up again...?
I have been using Verizon's Mobile Email on my LG Dare for months now. It's not great, but it's useful enough to check my e-mail and respond to important messages when I'm out and about. I connect up to my company Lotus Domino server via IMAP, which synchronizes messages. I could delete messages, move them to folders, and reply.
Some time back, I'm not sure when, I started noticing that when I deleted messages on my phone they weren't getting deleted on the server. It was annoying but not enough to worry about. Until it got really annoying. And until my clients started complaining as well. I resisted calling Verizon technical support, knowing what was going to happen, but eventually I had to do it. I talked to a tech a week ago who actually seemed helpful. He even tried it on a Dare himself using an account I set up for him on my server. Then he disappeared. He didn't do anything and won't respond to e-mail any more.
Take two, I called back today. Several times. Eventually I managed to get through to someone who passed me on to tech support. The guy I talked to said that Mobile Email doesn't work that way - it just downloads messages. Um, it USED to work that way. I mean, c'mon. Then he put me on hold for a while so he could go back to school to learn about e-mail systems and telephones. I doubt he ever heard of Alexander Graham Bell. He's probably still stringing up tin cans. He finally came back and told me there aren't any other settings on my account he can change - I should uninstall and reinstall the application on my phone. Been there, done that. He wasn't listening - it's not my phone, not my server. It's a Verizon thing, and their service is far less useful than it used to be. He's putting in a ticket with some other group but he didn't seem very hopeful. I'm not either.
Is there anything more frustrating than dealing with these companies...? When is my contract up again...?
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